Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the Questline application, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the application. Use of the app by minors must be with parental or guardian consent.

2. Questline Plus (Subscriptions)

• Billing: Subscriptions are auto-renewable. Payments are processed by the Apple App Store or Google Play Store.
• Free Trials: Any unused portion of a free trial period will be forfeited when a subscription is purchased.
• Cancellation: You can cancel at any time via your device's store settings. Access continues until the end of the current billing cycle.
• Refunds: All refund requests must be directed to the respective App Store (Apple or Google). Questline cannot issue refunds directly.

3. Advertising & Content

• Ad-Supported Tier: Free users acknowledge that the app contains ads served by third parties.
• Ad-Free Tier: Questline Plus users will not see third-party ads within the application.
• Third-Party Content: Questline is not responsible for the accuracy of game data fetched from external providers like IGDB, RAWG, or Steam.

4. User Accounts & Data

• Account Responsibility: Users are responsible for maintaining the security of their accounts and any activity under their account.
• Cloud Sync: Cloud synchronization is a convenience feature. Users are encouraged to maintain local backups if they choose to remain offline.
• Termination: We reserve the right to suspend or terminate accounts that violate these terms, including attempts to circumvent the subscription system.

5. Intellectual Property

Questline's user interface, logos, and original code are proprietary to Chiguiritos Labs. Game covers, titles, and metadata belong to their respective copyright holders.

6. Disclaimer of Warranties

The app is provided "as is" without warranties of any kind. Service features, such as Steam synchronization, may depend on third-party APIs and could be subject to change or interruption if those APIs are modified.

7. AI Companion & Credits System

Credit System Overview

Credits are digital tokens that allow users to send prompts to the AI gaming companion and receive responses.

Each prompt sent to the AI companion costs exactly 1 credit, regardless of prompt length, attachments (images/voice), or response complexity.

Once a message is sent and the credit is consumed, it cannot be refunded or recovered.

Credit Types

The system tracks two separate credit pools:

Monthly Credits

• Renewal: Renew monthly with your Questline Plus subscription
• Allocation: Plus tier users receive 100 credits per month (1,200 credits annually for yearly subscribers)
• Expiration: Unused monthly credits are NOT carried forward to the next billing cycle. All remaining monthly credits expire and are lost at the end of each billing cycle.
• Usage Priority: Monthly credits are consumed before bonus credits

Bonus Credits

• Source: Purchased via in-app purchase (IAP), special promotions, or customer support rewards
• Non-Expiration: Bonus credits do NOT expire and persist across months
• Consumption: Consumed after monthly credits are depleted
• Transferability: Non-transferable and tied solely to the purchasing account

Credit Display & Transparency

• The app displays the user's current credit balance in the AI companion interface (e.g., '50 credits remaining')
• The app displays separate breakdowns of monthly and bonus credits where applicable
• Users receive warnings when credits are low (e.g., 'Last credit this month' or 'Last 5 credits available')

Credit Acquisition & Monetization

• Purchase Method: Available for in-app purchase through the device platform store (Apple App Store, Google Play Store, etc.)
• Pricing: Listed in-app; subject to regional taxes and fees
• Payment Processing: All payments are processed by the platform operator (Apple, Google) per their billing terms; Questline acts as a merchant of record
• Promotional Credits: Questline may award bonus credits during promotions, seasonal events, or as rewards for user engagement. Promotional offers may be modified or cancelled at any time.

Credit Expiration & Non-Carryover Policy

Monthly credits expire at 11:59 PM UTC on the last day of each calendar month. Unused monthly credits are not carried forward to the next billing cycle and are permanently forfeited. It is the user's responsibility to use their monthly credits within the billing period.

Bonus credits (purchased or promotional) do not automatically expire. Bonus credits remain in the user's account across billing months. Bonus credits are consumed only when the user sends messages to the AI companion. Questline reserves the right to expire unused bonus credits after 24 months of account inactivity.

Upon account deletion or termination, all remaining credits (monthly and bonus) are immediately forfeited with no refund. Users are notified of this policy before initiating account deletion.

Refunds & Chargebacks

All credit purchases are final and non-refundable, except as required by applicable law. Credit purchases are digital goods with immediate delivery and use, non-returnable under consumer protection laws in most jurisdictions, and subject to the terms of the platform operator (Apple/Google) for refund eligibility within their respective grace periods.

Exceptions to the No-Refund Policy:

• Accidental Purchase: Double-charge within 24 hours due to user error or system fault
• Platform Policy: Apple/Google refund eligibility periods (typically 14 days)
• Legal Requirements: Mandated by applicable consumer protection laws (varies by jurisdiction)
• Service Failure: Credits consumed but the message failed to send due to Questline's technical fault (user is re-credited)

Users who initiate chargebacks for credit purchases may have their account permanently suspended or terminated, flagged in fraud detection systems, and subject to legal action to recover chargeback fees and damages.

Credit Consumption

• Credits are consumed at the time the user sends a message, not when the response is received.
• If a message send fails due to user error (e.g., no internet), credits may or may not be consumed (user will be notified).
• If a message send fails due to Questline's technical fault, the user is automatically re-credited.

AI Response Guarantee

• Credits do not guarantee a specific quality or length of AI response.
• Questline is not liable for incomplete, inaccurate, or unsatisfactory AI responses.
• Users may be unable to use credits in certain scenarios: service downtime or maintenance, geographic restrictions or compliance requirements, or violation of AI usage policies or app terms.

Rate Limiting & Abuse Prevention

• Questline reserves the right to limit credit usage to prevent abuse (e.g., max messages per hour).
• Excessive or abusive usage may result in: temporary suspension of AI companion access, permanent account termination, forfeiture of remaining credits, or legal action if applicable.

Changes & Modifications

Questline reserves the right to: change credit pricing at any time, adjust credit consumption rates (e.g., future features may cost more credits), discontinue the AI companion feature or credits system, or introduce new credit tiers or purchase options.

Significant changes affecting existing users will be communicated in-app or via email. Changes take effect 30 days after notification. Continued use of the app constitutes acceptance of new terms.

Liability & Disclaimers

Questline does not guarantee continuous availability of the AI companion or credits system. Service may be temporarily unavailable due to maintenance, upgrades, or unforeseen circumstances. Lost credits due to service downtime may be re-credited at Questline's discretion, but are not guaranteed.

Questline is not liable for: lost or forgotten credits, unauthorized account access that consumes credits (users should secure their accounts), third-party platform issues (Apple/Google payment systems), incorrect AI responses or advice given by the companion, or users' reliance on AI companion information in gameplay decisions.

The AI companion is a supplementary feature and not a substitute for official game documentation or support. Responses from the AI companion may contain inaccuracies, outdated information, or spoilers. Users assume all risk of using the AI companion.

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Last updated: March 2026